Privacy Policy

This Privacy Policy explains how Helios Gas collects, uses, stores and protects your personal information when you visit www.heliosgas.com, contact us, request a quote, make an enquiry, book a service, or use any of our domestic or commercial gas, heating or energy services.

In this policy, “we”, “us” and “our” refers to Helios Gas.

Contact Details

If you have any questions about this Privacy Policy, how we use your personal information, or if you would like to make a complaint, please contact us using the details below:

Email: info@heliosgas.com
Address: Unit B1/5 Conway Mill, 5-7 Conway Street, Belfast, BT13 2DE, United Kingdom

Information We Collect

We may collect personal information from you when you:

visit our website
complete an enquiry or contact form
request a quote
book a service or call-out
contact us by phone, email or social media
ask us to provide domestic or commercial services
interact with our online advertising or marketing activity

The personal information we collect may include:

your name
email address
phone number
property address or service location
business name, where relevant
details about the service you require
information you provide in enquiry forms, emails or phone calls
appointment or booking information
payment or billing information, where applicable
technical information about how you use our website

Website and Device Information

When you visit our website, we may collect certain information automatically, including:

your IP address
browser type and version
device type
time zone
pages visited
how you interact with the website
referral source, such as Google, social media or an advert
cookie information

We use this information to help our website work properly, improve user experience, understand how visitors use the site, and measure the performance of our marketing activity.

Enquiry, Booking and Service Information

When you contact Helios Gas or request a service, we collect the information needed to respond to your enquiry and provide our services.

This may include your contact details, the address where work is required, the type of service requested, details of your gas, oil, biomass, boiler or heating system, and any information needed to assess or complete the work.

We use this information to:

respond to your enquiry
provide quotes or estimates
arrange appointments
deliver domestic or commercial services
communicate with you about your booking or project
issue invoices or payment confirmations
keep appropriate records of work carried out
meet legal, regulatory, safety and insurance obligations

How We Use Your Personal Information

We use your personal information to:

provide our services to you
respond to enquiries and requests
manage bookings, call-outs and appointments
prepare quotes and invoices
communicate with you before, during and after a job
maintain records of services provided
improve our website, services and customer experience
send relevant service updates or marketing communications, where permitted
measure the effectiveness of our website and advertising
comply with legal, regulatory and safety obligations
protect our business, customers, staff and website from fraud, misuse or security issues

Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

website hosting providers
email and CRM providers
online booking or form systems
payment processors
accountants or professional advisers
engineers, subcontractors or suppliers involved in delivering the service
marketing and analytics providers, such as Google or Meta, where applicable
regulatory bodies, insurers or legal authorities where required

We only share information where it is necessary and appropriate.

We may also disclose personal information if required to do so by law, regulation, court order, legal request, or to protect our rights, property, customers, staff or business.

Marketing Communications

Where you have consented, or where we are otherwise permitted to do so, we may contact you with relevant information about Helios Gas services, offers, updates or maintenance reminders.

You can opt out of marketing communications at any time by contacting us at info@heliosgas.com or by using any unsubscribe link provided in our emails.

We will still contact you about active enquiries, bookings, services, invoices or important service-related matters.

Cookies

Our website may use cookies and similar technologies to help the website function properly, improve your browsing experience, understand how visitors use the site, and support marketing or advertising activity.

Cookies are small files placed on your device when you visit a website. They can help remember preferences, measure website performance, and provide information about how people use the site.

Cookies may include:

essential cookies needed for the website to function
analytics cookies to understand website usage
marketing cookies to measure or support advertising activity
third-party cookies from services such as Google, Meta, Shopify, website plugins or embedded content, where applicable

You can control or block cookies through your browser settings. Please note that blocking some cookies may affect how the website functions.

Google Analytics and Advertising

We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising or similar platforms to understand website performance and deliver relevant marketing.

These platforms may collect information about your interaction with our website, adverts or online content using cookies, pixels or similar technologies.

You can learn more about how Google uses information by visiting Google’s privacy information pages. You can also manage advertising preferences through your Google, Facebook or browser settings.

Lawful Basis for Processing

Under UK GDPR, we rely on one or more lawful bases to process your personal information, including:

Contract: where we need your information to provide a quote, booking or service.
Legal obligation: where we must keep records or comply with legal, safety, tax, regulatory or insurance requirements.
Legitimate interests: where we use your information to operate, improve and protect our business, respond to enquiries, manage customer relationships and promote relevant services.
Consent: where you have given permission for specific activity, such as certain marketing communications or non-essential cookies.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose it was collected.

This may include keeping records for service history, warranties, insurance, accounting, legal, regulatory or safety reasons.

When information is no longer required, we will delete it securely or anonymise it where appropriate.

Your Rights

Under data protection law, you may have the right to:

access the personal information we hold about you
ask us to correct inaccurate or incomplete information
ask us to delete your personal information in certain circumstances
object to certain types of processing
ask us to restrict how we use your information
request that your information is transferred to another provider where applicable
withdraw consent where we rely on consent

To exercise your rights, please contact us at info@heliosgas.com.

Security

We take appropriate steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or online transmission is completely secure. Please take care when sending sensitive information online.

Third-Party Links

Our website may contain links to other websites or third-party platforms. We are not responsible for the privacy practices, content or security of those websites.

We recommend that you read the privacy policies of any third-party websites you visit.

Children

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at info@heliosgas.com and we will take appropriate steps to remove it.

Complaints

If you have a concern about how we use your personal information, please contact us first at info@heliosgas.com so we can try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner’s Office, the UK regulator for data protection matters. The ICO advises individuals to contact the organisation first and generally give them the opportunity to respond before escalating a complaint.

You can contact the ICO through its website or by calling its helpline on 0303 123 1113.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, systems, legal requirements or business practices.

Any updates will be published on this page.

Last updated: April 2026